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Tour","\u002Fvideos","videos\u002Findex",[257],{"title":253,"path":254,"stem":255},{"id":259,"title":155,"body":260,"description":1524,"doc_type":1525,"domain":1526,"extension":1527,"field_ids":1528,"help":1528,"meta":1529,"navigation":1530,"page_id":1531,"path":156,"playbook_can":1528,"playbook_cannot":1528,"playbook_recipes":1528,"related_pages":1532,"seo":1537,"service":145,"stem":157,"tags":1538,"video":1528,"__hash__":1546},"content_en\u002Fcommon\u002F2-subscription-billing.md",{"type":261,"value":262,"toc":1496},"minimark",[263,267,288,305,327,347,350,355,363,381,387,447,458,460,464,469,472,546,582,586,596,673,688,715,719,725,753,762,776,783,790,823,834,836,843,860,867,908,919,930,934,937,993,1010,1012,1016,1019,1040,1045,1047,1054,1071,1077,1081,1087,1102,1109,1138,1146,1150,1156,1181,1195,1214,1216,1223,1230,1279,1287,1289,1296,1349,1379,1384,1386,1390,1394,1407,1413,1427,1431,1443,1460,1464,1474,1483],[264,265,155],"h1",{"id":266},"subscription-billing-tokens",[268,269,270,271,275,276,279,280,283,284,287],"p",{},"TFlow's paid features are accessed through a ",[272,273,274],"strong",{},"subscription (plan + license quantity)",", and AI features run on ",[272,277,278],{},"tokens",". Both are managed from the ",[272,281,282],{},"My Subscription"," screen, and recurring billing is processed through ",[272,285,286],{},"PayVerse"," integrated payments.",[289,290,291],"blockquote",{},[268,292,293,294,297,298,301,302,304],{},"💡 ",[272,295,296],{},"Who is this for?"," Anyone who needs to top up when AI usage (tokens) runs low, anyone who needs to pull a receipt for accounting, and the company ",[272,299,300],{},"Master"," who sets the subscription plan or scales licenses up and down to match the team size. Actual payments and plan changes are usually handled by the company ",[272,303,300],{},".",[289,306,307],{},[268,308,309,310,313,314,318,319,322,323,326],{},"ℹ️ ",[272,311,312],{},"Visibility conditions"," ",[315,316],"a",{"id":317},"가시성-조건"," — The ",[272,320,321],{},"Subscription menu and token charge entry points"," in this document are only visible where billing is already open. Where billing has not yet been enabled, the sidebar ",[272,324,325],{},"Subscription"," item and the header token charge button are hidden.",[289,328,329],{},[268,330,331,332,338,339,343,344],{},"🖼️ ",[272,333,334],{},[335,336,337],"span",{},"Screen capture"," The full My Subscription home tab — my subscription card + plan cards + auto-charge toggle\n📍 ",[340,341,342],"code",{},"tflowx.com\u002Fmy\u002Fsubscription"," · save location ",[340,345,346],{},"images\u002Fcommon\u002Fsubscription-home.png",[348,349],"hr",{},[351,352],"doc-video",{"src":353,"title":354},"\u002Fvideos\u002Fcommon-2-subscription-billing.mp4","Subscription, billing, and AI tokens overview",[356,357,359,360],"h2",{"id":358},"_1-opening-the-my-subscription-screen","1. Opening the My Subscription screen ",[335,361],{"id":362},"help-common-subscription-home",[268,364,365,368,369,372,378,379],{},[272,366,367],{},"How to get there:"," Sidebar ",[272,370,371],{},"Settings > Subscription",[373,374,375],"sup",{},[315,376,312],{"href":377},"#%EA%B0%80%EC%8B%9C%EC%84%B1-%EC%A1%B0%EA%B1%B4"," → ",[340,380,342],{},[268,382,383,384,304],{},"The screen is organized into ",[272,385,386],{},"four tabs",[388,389,390,403],"table",{},[391,392,393],"thead",{},[394,395,396,400],"tr",{},[397,398,399],"th",{},"Tab",[397,401,402],{},"Contents",[404,405,406,417,427,437],"tbody",{},[394,407,408,414],{},[409,410,411],"td",{},[272,412,413],{},"Home (Plan)",[409,415,416],{},"My subscription status + plan selection + license quantity adjustment + auto-charge",[394,418,419,424],{},[409,420,421],{},[272,422,423],{},"Billing History",[409,425,426],{},"Past recurring charges, statuses, and receipts",[394,428,429,434],{},[409,430,431],{},[272,432,433],{},"Token Usage",[409,435,436],{},"AI token consumption history",[394,438,439,444],{},[409,440,441],{},[272,442,443],{},"External API Keys",[409,445,446],{},"Manage keys (PAT) for connecting external AI chatbots",[268,448,449,450,453,454,457],{},"There are also derived screens for the receipt (",[340,451,452],{},"\u002Fmy\u002Fsubscription\u002Freceipt\u002F:id",") and payment completion (",[340,455,456],{},"\u002Fmy\u002Fsubscription\u002Fthanks",").",[348,459],{},[356,461,463],{"id":462},"_2-home-tab-subscription-status-and-plan","2. Home tab — subscription status and plan",[465,466,468],"h3",{"id":467},"_2-1-my-subscription-card","2-1. My subscription card",[268,470,471],{},"Shows your current subscription status in a single card.",[388,473,474,484],{},[391,475,476],{},[394,477,478,481],{},[397,479,480],{},"Item",[397,482,483],{},"Description",[404,485,486,496,506,516,526,536],{},[394,487,488,493],{},[409,489,490],{},[272,491,492],{},"Plan name",[409,494,495],{},"The plan you are currently on",[394,497,498,503],{},[409,499,500],{},[272,501,502],{},"License count",[409,504,505],{},"Number of licenses the company holds",[394,507,508,513],{},[409,509,510],{},[272,511,512],{},"Maximum users",[409,514,515],{},"Upper limit of people covered by the licenses",[394,517,518,523],{},[409,519,520],{},[272,521,522],{},"Current members",[409,524,525],{},"Number of people currently in the organization",[394,527,528,533],{},[409,529,530],{},[272,531,532],{},"Payer",[409,534,535],{},"The account responsible for billing",[394,537,538,543],{},[409,539,540],{},[272,541,542],{},"Next billing date \u002F service end date",[409,544,545],{},"The scheduled recurring renewal date, or the last usable day after cancellation",[547,548,549,571],"ul",{},[550,551,552,553,556,557,560,561,564,565,570],"li",{},"The ",[272,554,555],{},"next billing info"," shows the upcoming billing date along with the ",[272,558,559],{},"license count that will be billed next cycle",". If you have a scheduled license reduction, it is shown as ",[272,562,563],{},"\"current count → reduced count\""," with a warning notice and a ",[272,566,567],{},[335,568,569],{},"Cancel scheduled change"," button — you can undo the scheduled reduction any time before its effective date.",[550,572,573,574,577,578],{},"During a free trial, the ",[272,575,576],{},"trial end date"," is shown instead of the next billing date. → ",[315,579,581],{"href":580},"#help-common-subscription-free-plan","2-4. Free trial",[465,583,585],{"id":584},"_2-2-selecting-a-plan-adjusting-license-quantity","2-2. Selecting a plan · adjusting license quantity",[268,587,588,589,592,593],{},"Set the number of licenses with the ",[272,590,591],{},"quantity stepper"," below the plan card. Comparing the stepper value against your current subscription, ",[272,594,595],{},"the button label changes automatically.",[388,597,598,608],{},[391,599,600],{},[394,601,602,605],{},[397,603,604],{},"Situation",[397,606,607],{},"Button label",[404,609,610,620,633,646,660],{},[394,611,612,615],{},[409,613,614],{},"Starting fresh with no subscription",[409,616,617],{},[272,618,619],{},"Pay",[394,621,622,628],{},[409,623,624,627],{},[272,625,626],{},"Increasing"," the license count above the current",[409,629,630],{},[272,631,632],{},"Add Licenses",[394,634,635,641],{},[409,636,637,640],{},[272,638,639],{},"Decreasing"," the license count below the current",[409,642,643],{},[272,644,645],{},"Reduce Licenses",[394,647,648,654],{},[409,649,650,653],{},[272,651,652],{},"Same"," as the current plan and quantity",[409,655,656,659],{},[272,657,658],{},"Current Plan"," (disabled)",[394,661,662,668],{},[409,663,664,665],{},"Switching to a ",[272,666,667],{},"different plan",[409,669,670],{},[272,671,672],{},"Change Plan",[289,674,675],{},[268,676,677,678,681,682,685,686],{},"⚠️ ",[272,679,680],{},"Minimum license guard"," — The license count cannot be reduced below the ",[272,683,684],{},"minimum needed to cover your current members"," (current members ÷ users per license). To reduce further, you must first clean up member assignments. → ",[315,687,159],{"href":160},[289,689,690,712],{},[268,691,677,692,695,696,699,700,703,704,707,708,711],{},[272,693,694],{},"Set up your organization first"," ✨ NEW (2026-08) — Subscriptions are managed ",[272,697,698],{},"per organization",", so you cannot proceed to payment until you belong to one. In that case the Home tab shows a ",[272,701,702],{},"\"Set up your organization before subscribing\""," notice and the Pay buttons on the plan cards are disabled. Use the ",[272,705,706],{},"Set up organization"," button in the notice (",[340,709,710],{},"tflowx.com\u002Fmy\u002Forganization",") to create one, then try again.",[268,713,714],{},"The free trial can be started without an organization. If you create one during the trial, your trial record is carried over to that organization automatically.",[465,716,718],{"id":717},"_2-3-change-confirmation-flow","2-3. Change confirmation flow",[268,720,721,722,304],{},"Pressing the button does not charge you immediately; it proceeds in the order ",[272,723,724],{},"preview → confirmation modal",[726,727,728,734,743],"ol",{},[550,729,730,733],{},[272,731,732],{},"Change preview:"," Calculates and shows today's charge, cancellation fee, refund amount, and next billing amount.",[550,735,736,739,740,304],{},[272,737,738],{},"Change confirmation modal:"," Shows the amounts above, and — when reducing licenses — the ",[272,741,742],{},"scheduled reduction effective date",[550,744,745,748,749,752],{},[272,746,747],{},"Apply:"," Pressing ",[335,750,751],{},"Confirm"," applies the change.",[547,754,755],{},[550,756,757,758,761],{},"Depending on the situation, the bottom of the card displays ",[272,759,760],{},"Cancel \u002F Resubscribe \u002F Refund"," buttons.",[289,763,764],{},[268,765,331,766,770,771,343,773],{},[272,767,768],{},[335,769,337],{}," Plan change confirmation modal — especially the \"scheduled reduction\" notice when reducing licenses + amount breakdown (today's charge \u002F cancellation fee \u002F today's refund \u002F next billing)\n📍 ",[340,772,342],{},[340,774,775],{},"images\u002Fcommon\u002Fsubscription-change-confirm.png",[465,777,779,780],{"id":778},"_2-4-free-trial-free-plan","2-4. Free trial (Free Plan) ",[335,781],{"id":782},"help-common-subscription-free-plan",[268,784,785,786,789],{},"If your company has no subscription or trial history yet, the home tab displays a ",[272,787,788],{},"\"Start your N-day free trial\""," banner (currently 3 days).",[547,791,792,802,808,817],{},[550,793,794,797,798,801],{},[272,795,796],{},"Starting:"," Pressing the banner button starts the trial immediately, ",[272,799,800],{},"without registering a payment method (card)",", and automatically assigns one license seat to the person who started it.",[550,803,804,807],{},[272,805,806],{},"Eligibility:"," The banner appears only when all of the following hold — ① you have no subscription or trial history, ② no member of your company has ever used a trial, and ③ the company has no active paid subscription. If any condition fails, the banner is not shown.",[550,809,810,813,814,816],{},[272,811,812],{},"While on trial:"," The my subscription card shows the ",[272,815,576],{},". The auto-charge and cancel buttons are paid-subscription-only, so they are hidden during the trial.",[550,818,819,822],{},[272,820,821],{},"Upgrading:"," Even mid-trial, paying for a plan from the plan cards converts you to a paid subscription immediately, and the running trial ends automatically.",[289,824,825],{},[268,826,827,828,831,832],{},"ℹ️ New accounts are ",[272,829,830],{},"no longer issued a license automatically."," Until you start a free trial or pay for a subscription, usage is mostly view-only. → ",[315,833,159],{"href":160},[348,835],{},[356,837,839,840],{"id":838},"_3-recurring-billing-registering-a-payment-method","3. Recurring billing — registering a payment method ",[335,841],{"id":842},"help-common-subscription-billing-key",[289,844,845],{},[268,846,847,850,851,855,856,859],{},[272,848,849],{},"If your subscription stopped because a payment failed"," — you saw ",[852,853,854],"em",{},"\"Your subscription is past due. Please update your payment method to continue.\""," or a notice that the payment method is inactive. Go to ",[272,857,858],{},"Subscription > Home tab",", register your card again or switch to a different card, and the subscription is restored right away.",[268,861,862,863,866],{},"Register your first payment and the ",[272,864,865],{},"automatic payment method (saved card)"," in one step.",[726,868,869,875,896,903],{},[550,870,871,872,304],{},"Pressing the payment button opens a ",[272,873,874],{},"payment summary modal",[550,876,877,878,883,884,887,888,891,892,895],{},"Pressing ",[272,879,880],{},[335,881,882],{},"Pay by card"," opens the ",[272,885,886],{},"PayVerse payment window",". ",[272,889,890],{},"KRW payments open a domestic-card window"," and ",[272,893,894],{},"USD payments open the international-card window",". ✨ UPDATED (2026-08)",[550,897,898,899,902],{},"Here the ",[272,900,901],{},"first payment and the payment-method registration happen simultaneously",". From then on, recurring billing and token charging are handled automatically with the saved card.",[550,904,905,906,457],{},"On success, you are taken to the payment completion screen (",[340,907,456],{},[289,909,910],{},[268,911,309,912,915,916,304],{},[272,913,914],{},"Closing the payment window with X"," is not treated as an error — you simply get a notice and the payment modal stays open, so you can try again straight away. ✨\n⚠️ To move to a plan in a different currency (KRW ↔ USD), you must ",[272,917,918],{},"cancel your current subscription and resubscribe",[289,920,921],{},[268,922,923,924,927,928],{},"ℹ️ When payment completes, ",[272,925,926],{},"one license seat is automatically assigned to the payer",", so you can use editing features right away. Assign the remaining seats to teammates in organization management. → ",[315,929,159],{"href":160},[465,931,933],{"id":932},"_3-1-payment-failure-guidance","3-1. Payment failure guidance",[268,935,936],{},"A different message is shown for each failure cause.",[388,938,939,949],{},[391,940,941],{},[394,942,943,946],{},[397,944,945],{},"Type",[397,947,948],{},"Meaning · action",[404,950,951,961,973,983],{},[394,952,953,958],{},[409,954,955],{},[272,956,957],{},"Security alert",[409,959,960],{},"Blocked by the card issuer's security policy — check with the issuer and retry",[394,962,963,968],{},[409,964,965],{},[272,966,967],{},"Configuration error",[409,969,970,971],{},"Payment configuration issue — try again shortly or ask your company ",[272,972,300],{},[394,974,975,980],{},[409,976,977],{},[272,978,979],{},"Card declined",[409,981,982],{},"Limit or validity issue — retry with a different card",[394,984,985,990],{},[409,986,987],{},[272,988,989],{},"Delay",[409,991,992],{},"Processing delay — check the status in billing history shortly",[289,994,995],{},[268,996,331,997,1001,1002,1004,1005,343,1007],{},[272,998,999],{},[335,1000,337],{}," The payment summary modal just before PayVerse payment — plan, quantity, amount + ",[335,1003,882],{},"\n📍 ",[340,1006,342],{},[340,1008,1009],{},"images\u002Fcommon\u002Fpayverse-summary.png",[348,1011],{},[356,1013,1015],{"id":1014},"_4-billing-history-tab","4. Billing History tab",[268,1017,1018],{},"View past recurring charges in a table.",[547,1020,1021,1027],{},[550,1022,1023,1026],{},[272,1024,1025],{},"Table columns:"," Date · Plan · Unit price · License count · Total · Period · Status · Reason · Receipt",[550,1028,1029,1032,1033,1036,1037,1039],{},[272,1030,1031],{},"Receipt:"," The receipt button is enabled only for entries with status ",[272,1034,1035],{},"Payment complete","; pressing it opens the receipt (",[340,1038,452],{},") in a new tab.",[289,1041,1042],{},[268,1043,1044],{},"ℹ️ The receipt shows the plan name, service period, amount paid, transaction number, and status based on actual billing data. You can use it as-is as accounting documentation.",[348,1046],{},[356,1048,1050,1051],{"id":1049},"_5-ai-tokens-balance-charging-auto-charge","5. AI tokens — balance · charging · auto-charge ",[335,1052],{"id":1053},"help-common-subscription-tokens",[289,1055,1056],{},[268,1057,1058,1061,1062,1065,1066,1070],{},[272,1059,1060],{},"If you were told your token balance ran out"," — click the ",[272,1063,1064],{},"lightning (⚡) balance widget"," at the top and pick a token pack in the ",[315,1067,1069],{"href":1068},"#help-common-subscription-charge-modal","token charge modal","; the balance is restored immediately. If it happened mid-chat, the charge modal opens on its own.",[268,1072,1073,1074,1076],{},"TFlow's AI features (Lyra chatbot, CYGNUS\u002FLEO analysis, and so on) run on ",[272,1075,278],{},", which are deducted automatically as you use them.",[465,1078,1080],{"id":1079},"_5-1-header-token-balance-widget","5-1. Header token balance widget",[268,1082,552,1083,1086],{},[272,1084,1085],{},"lightning (⚡) icon + balance"," in the top navigation bar shows your current tokens.",[547,1088,1089,1099],{},[550,1090,1091,1092,1095],{},"Where billing is open, ",[272,1093,1094],{},"clicking the widget opens the token charge modal.",[373,1096,1097],{},[315,1098,312],{"href":377},[550,1100,1101],{},"The balance indicates its status by color (normal \u002F caution \u002F warning).",[465,1103,1105,1106],{"id":1104},"_5-2-token-charge-modal","5-2. Token charge modal ",[335,1107],{"id":1108},"help-common-subscription-charge-modal",[726,1110,1111,1121,1127],{},[550,1112,1113,1114,1117,1118,304],{},"Choose a ",[272,1115,1116],{},"token pack",". Larger packs carry a ",[272,1119,1120],{},"discount badge",[550,1122,1123,1124,304],{},"Pay with your saved ",[272,1125,1126],{},"payment method (registered card)",[550,1128,1129,1130,1133,1134,304],{},"If no card is saved, a ",[852,1131,1132],{},"\"No saved payment method. Please subscribe or register a payment method.\""," notice appears — first register a payment method through ",[315,1135,1137],{"href":1136},"#help-common-subscription-billing-key","recurring billing",[289,1139,1140],{},[268,1141,1142,1143],{},"ℹ️ If your tokens run out during a chatbot conversation, this charge modal ",[272,1144,1145],{},"opens automatically.",[465,1147,1149],{"id":1148},"_5-3-auto-charge-toggle","5-3. Auto-charge toggle",[268,1151,1152,1153,304],{},"So you don't have to top up every time your balance runs low, you can turn on ",[272,1154,1155],{},"auto-charge",[547,1157,1158,1165,1175],{},[550,1159,1160,1161,1164],{},"Location: ",[272,1162,1163],{},"bottom of the my subscription card"," (shown only when there is an active subscription)",[550,1166,1167,1170,1171,1174],{},[272,1168,1169],{},"On\u002Foff"," + ",[272,1172,1173],{},"daily limit ($)"," setting",[550,1176,1177,1178],{},"Example policy wording: ",[852,1179,1180],{},"\"When the balance drops below X, automatically charge Y tokens ($Z).\"",[289,1182,1183],{},[268,1184,331,1185,1189,1190,343,1192],{},[272,1186,1187],{},[335,1188,337],{}," Header token balance widget + token charge modal (token packs, discount badge) + auto-charge toggle\n📍 ",[340,1191,342],{},[340,1193,1194],{},"images\u002Fcommon\u002Ftoken-charge.png",[289,1196,1197],{},[268,1198,309,1199,1202,1203,1206,1207,1209,1210,1213],{},[272,1200,1201],{},"Daily base tokens"," ✨ UPDATED (2026-08) — Daily base tokens are granted to ",[272,1204,1205],{},"users who hold a license",". Without one you receive no daily grant, so ask your company ",[272,1208,300],{}," to assign you a ",[315,1211,1212],{"href":160},"license",". (Grants resume the same day you are assigned one.)",[348,1215],{},[356,1217,1219,1220],{"id":1218},"_6-external-api-keys-tab-pat","6. External API Keys tab (PAT) ",[335,1221],{"id":1222},"help-common-subscription-api-keys",[268,1224,1225,1226,1229],{},"Manage personal access tokens (PATs) used to ",[272,1227,1228],{},"access TFlow data from external AI chatbots"," such as Claude Desktop and ChatGPT.",[547,1231,1232,1246,1256,1262,1273],{},[550,1233,1234,748,1237,1242,1243,304],{},[272,1235,1236],{},"Issue:",[272,1238,1239],{},[335,1240,1241],{},"Issue API key"," generates a key in the form ",[340,1244,1245],{},"pat_tflow_...",[550,1247,1248,1251,1252,1255],{},[272,1249,1250],{},"Storage caution:"," The issued key is ",[272,1253,1254],{},"shown only once",". Be sure to copy it somewhere safe.",[550,1257,1258,1261],{},[272,1259,1260],{},"Validity:"," 90 days by default; reissue is required after expiration.",[550,1263,1264,748,1267,1272],{},[272,1265,1266],{},"Reissue:",[272,1268,1269],{},[335,1270,1271],{},"Reissue"," immediately revokes the existing key and issues a new one.",[550,1274,1275,1278],{},[272,1276,1277],{},"Copy Claude Desktop configuration:"," With one button, you can copy the JSON configuration for Claude Desktop to your clipboard.",[289,1280,1281],{},[268,1282,1283,1284,304],{},"💡 For how to set up external integrations, see the ",[315,1285,1286],{"href":202},"MCP integration guide",[348,1288],{},[356,1290,1292,1293],{"id":1291},"_7-refund-policy","7. Refund policy ",[335,1294],{"id":1295},"help-common-subscription-refund",[388,1297,1298,1307],{},[391,1299,1300],{},[394,1301,1302,1304],{},[397,1303,604],{},[397,1305,1306],{},"Handling",[404,1308,1309,1322,1334],{},[394,1310,1311,1316],{},[409,1312,1313],{},[272,1314,1315],{},"Within 7 days of payment + completely unused",[409,1317,1318,1321],{},[272,1319,1320],{},"Full refund"," (no fee)",[394,1323,1324,1327],{},[409,1325,1326],{},"Other exits (cancellation)",[409,1328,1329,1330,1333],{},"No refund — ",[272,1331,1332],{},"recurring billing stops only","; you can keep using the service until the expiration date",[394,1335,1336,1342],{},[409,1337,1338,1341],{},[272,1339,1340],{},"Reducing license quantity"," (keeping at least 1)",[409,1343,1344,1345,1348],{},"Not an immediate refund; instead, a ",[272,1346,1347],{},"scheduled reduction from the next billing date"," (no refund)",[547,1350,1351,1362,1368],{},[550,1352,1353,1354,1357,1358,1361],{},"When you reduce licenses, the confirmation modal shows the ",[272,1355,1356],{},"scheduled reduction notice and its effective date",", along with the ",[272,1359,1360],{},"today's charge \u002F cancellation fee \u002F today's refund \u002F next billing"," amounts.",[550,1363,1364,1365,304],{},"In other words, the reduced portion is used through the current cycle and ",[272,1366,1367],{},"the fee decreases from the next cycle",[550,1369,1370,1371,1375,1376,1378],{},"If you change your mind after scheduling a reduction, you can undo it before the effective date with ",[272,1372,1373],{},[335,1374,569],{}," in the ",[272,1377,555],{}," on the my subscription card.",[289,1380,1381],{},[268,1382,1383],{},"⚠️ The \"within 7 days + completely unused\" full refund is a safety net for mistakes or changes of mind right after payment. If you have used any paid features at all, it is handled as a stop of recurring billing (use until expiration) instead of a cash refund.",[348,1385],{},[356,1387,1389],{"id":1388},"troubleshooting-faq","💡 Troubleshooting (FAQ)",[465,1391,1393],{"id":1392},"opening-the-screen-and-payment-methods","Opening the screen and payment methods",[268,1395,1396,1399,1400,1404,1405,304],{},[272,1397,1398],{},"Q. There is no \"Subscription\" in my sidebar.","\nA. Where billing is not yet open, the Subscription menu and token charge entry points are hidden.",[373,1401,1402],{},[315,1403,312],{"href":377}," If you still can't see it, ask your company ",[272,1406,300],{},[268,1408,1409,1412],{},[272,1410,1411],{},"Q. I'm trying to charge tokens but it says \"No saved payment method.\"","\nA. This is because no card is saved yet. Once you register a payment method through subscription payment (or card registration), token charging is thereafter handled with that card.",[268,1414,1415,1418,1419,1421,1422,1426],{},[272,1416,1417],{},"Q. I reduced my licenses, but the fee is unchanged.","\nA. Reducing licenses is not an immediate refund; it is a ",[272,1420,1347],{},". You are billed for the existing quantity through the current cycle, and the reduced amount is billed from the next cycle. To undo the schedule, press ",[272,1423,1424],{},[335,1425,569],{}," on the my subscription card before the effective date.",[465,1428,1430],{"id":1429},"free-trial-and-the-pay-button","Free trial and the Pay button",[268,1432,1433,1436,1437,1440,1441],{},[272,1434,1435],{},"Q. I don't see the free trial banner.","\nA. The free trial can only be started when ",[272,1438,1439],{},"neither you nor your company has any subscription or trial history",". If a member of your company has already used a trial, or the company has an active paid subscription, the banner is not shown. → ",[315,1442,581],{"href":580},[268,1444,1445,1448,1449,1452,1453,1455,1456,1459],{},[272,1446,1447],{},"Q. The Pay button is disabled and I cannot click it."," ✨ NEW (2026-08) ",[335,1450],{"id":1451},"help-common-subscription-faq-pay-disabled","\nA. You cannot proceed to payment until you belong to an organization. Use the ",[272,1454,706],{}," button in the notice at the top of the Home tab to create one at ",[340,1457,1458],{},"\u002Fmy\u002Forganization",". Refresh the screen after registering and the Pay button becomes active. (The button is also disabled for accounts without subscription management permission.)",[465,1461,1463],{"id":1462},"licenses-receipts-and-expiry","Licenses, receipts, and expiry",[268,1465,1466,1469,1470,1473],{},[272,1467,1468],{},"Q. I want to reduce the license count further, but the button is blocked.","\nA. You cannot reduce below the minimum that covers your current members. Clean up member assignments first in ",[315,1471,1472],{"href":160},"Organization license assignment",", then reduce again.",[268,1475,1476,1479,1480,1482],{},[272,1477,1478],{},"Q. The receipt button is disabled.","\nA. Receipts are issued only for payments with status ",[272,1481,1035],{},". They are not enabled for failed or pending statuses.",[268,1484,1485,1488,1489,1492,1493,304],{},[272,1486,1487],{},"Q. Does my data disappear when the subscription expires?","\nA. No. Access is not fully blocked, and account and project data are retained as ",[272,1490,1491],{},"read-only",". Note, however, that daily base tokens are granted ",[272,1494,1495],{},"only to users who hold a license",{"title":1497,"searchDepth":1498,"depth":1498,"links":1499},"",3,[1500,1502,1508,1511,1512,1517,1518,1519],{"id":358,"depth":1501,"text":359},2,{"id":462,"depth":1501,"text":463,"children":1503},[1504,1505,1506,1507],{"id":467,"depth":1498,"text":468},{"id":584,"depth":1498,"text":585},{"id":717,"depth":1498,"text":718},{"id":778,"depth":1498,"text":779},{"id":838,"depth":1501,"text":839,"children":1509},[1510],{"id":932,"depth":1498,"text":933},{"id":1014,"depth":1501,"text":1015},{"id":1049,"depth":1501,"text":1050,"children":1513},[1514,1515,1516],{"id":1079,"depth":1498,"text":1080},{"id":1104,"depth":1498,"text":1105},{"id":1148,"depth":1498,"text":1149},{"id":1218,"depth":1501,"text":1219},{"id":1291,"depth":1501,"text":1292},{"id":1388,"depth":1501,"text":1389,"children":1520},[1521,1522,1523],{"id":1392,"depth":1498,"text":1393},{"id":1429,"depth":1498,"text":1430},{"id":1462,"depth":1498,"text":1463},"Guide to the My Subscription screen (plan, billing history, token usage, external API keys), starting the free trial (Free Plan), buying and changing subscription plans and licenses, canceling a scheduled reduction, PayVerse recurring billing, AI token charging and auto-charge, and the refund policy including the 7-day full refund for unused subscriptions","guide","tflowx.com","md",null,{},{"title":155},"common-subscription",[1533,1534,1535,1536],"common-overview","common-license","common-account","thanks-purchase",{"title":155,"description":1524},[1539,1540,1541,1542,286,1543,1544,1545],"구독","결제","라이선스","토큰","정기결제","자동충전","환불","jCmKHb6PXZ_jfKUK6Bae_fa2DmHD_BmRqH8RAaCoZgo",true,1788146824478]