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Buyers can ask about products and trade terms and even start a quote request right away, while sellers can configure the ",[272,280,281],{},"knowledge"," the chatbot answers from (company info, FAQs, etc.) and review ",[272,284,285],{},"conversation logs",".",[288,289,290,296],"blockquote",{},[268,291,292,293],{},"💡 ",[272,294,295],{},"Who uses it?",[297,298,299,311],"ul",{},[300,301,302,305,306],"li",{},[272,303,304],{},"Buyers",": When you have questions about a product, price, or terms, ask directly in chat and even start an RFQ → ",[307,308,310],"a",{"href":309},"#help-store-chatbot-public-widget","1. Public Chatbot Widget",[300,312,313,316,317],{},[272,314,315],{},"Sellers",": Turn on the chatbot, configure its responses, and manage conversations → ",[307,318,320],{"href":319},"#help-store-chatbot-knowledge","4. Chatbot Knowledge",[288,322,323],{},[268,324,325,326,329],{},"ℹ️ ",[272,327,328],{},"This feature was added after 4\u002F17."," The storefront chatbot widget, knowledge management, conversation logs, and the sales funnel are all brand-new additions.",[331,332],"doc-video",{"src":333,"title":334},"\u002Fvideos\u002Fstore-3-chatbot.mp4","Seller Chatbot — an AI assistant that answers buyers and turns chats into quotes",[336,337],"hr",{},[339,340,342,343],"h2",{"id":341},"_1-public-chatbot-widget-buyer","1. Public Chatbot Widget (Buyer) ",[344,345],"span",{"id":346},"help-store-chatbot-public-widget",[268,348,349,350,353,354,357],{},"When you visit a storefront, an ",[272,351,352],{},"\"Ask this store\""," floating button (prefixed with the store name) appears in the bottom-right corner. Tap it to open the ",[272,355,356],{},"AI Assistant"," chat panel (a window on desktop, full screen on mobile).",[297,359,360,371,382],{},[300,361,362,363,366,367,370],{},"The first screen shows a ",[272,364,365],{},"greeting"," and ",[272,368,369],{},"suggested-question chips",". Tap a chip to send that question instantly.",[300,372,373,374,377,378,381],{},"Answers ",[272,375,376],{},"stream in real time",", and each answer ends with ",[272,379,380],{},"follow-up question suggestions"," to make it easy to keep the conversation going.",[300,383,384],{},"A notice reads \"This conversation is being recorded\" (the seller may review it to improve response quality).",[288,386,387],{},[268,388,389,390,393,394,397,398,401],{},"⚠️ ",[272,391,392],{},"Limit for guests",": Without logging in, you can chat only ",[272,395,396],{},"5 times per day",". Once you exceed that, a login prompt card appears, and ",[272,399,400],{},"logging in gives you unlimited"," usage.",[288,403,404],{},[268,405,406],{},"The widget does not appear on storefronts where the seller has turned the chatbot off.",[268,408,409],{},[410,411],"img",{"alt":412,"src":413},"Public storefront chatbot widget — greeting + suggested-question chips + answer","\u002Fimages\u002Fstore\u002Fchatbot-widget.png",[336,415],{},[339,417,419],{"id":418},"_2-what-the-chatbot-can-do","2. What the Chatbot Can Do",[268,421,422,423,286],{},"The chatbot goes beyond simple guidance—it queries your storefront data directly to ",[272,424,425],{},"do actual work on your behalf",[427,428,429,442],"table",{},[430,431,432],"thead",{},[433,434,435,439],"tr",{},[436,437,438],"th",{},"Task",[436,440,441],{},"Description",[443,444,445,456,466,476,486],"tbody",{},[433,446,447,453],{},[448,449,450],"td",{},[272,451,452],{},"Product search",[448,454,455],{},"Finds products matching the buyer's criteria in the storefront catalog",[433,457,458,463],{},[448,459,460],{},[272,461,462],{},"Product detail guidance",[448,464,465],{},"Explains a specific product's specs, trade terms, and certifications",[433,467,468,473],{},[448,469,470],{},[272,471,472],{},"Company & trade-terms guidance",[448,474,475],{},"Answers company questions such as payment, shipping, certifications, and contact info",[433,477,478,483],{},[448,479,480],{},[272,481,482],{},"FAQ responses",[448,484,485],{},"Answers from the frequently asked questions the seller registered",[433,487,488,493],{},[448,489,490],{},[272,491,492],{},"RFQ draft creation",[448,494,495,496,499],{},"Creates a ",[272,497,498],{},"quote request draft"," using the product, quantity, and destination country gathered from the conversation (login required)",[288,501,502],{},[268,503,504,505,286],{},"💬 Example: \"Can you ship 500 units (MOQ) to Dubai?\" → The chatbot checks the conditions and, if you'd like, creates an RFQ draft right there, carrying you into the quote request in the ",[307,506,214],{"href":507},"\u002Fstore\u002F1-buyer#help-store-buyer-rfq-cart",[336,509],{},[339,511,513],{"id":512},"_3-purchase-funnel-from-chat-to-quote","3. Purchase Funnel — From Chat to Quote",[268,515,516,517,520],{},"The Seller Chatbot is designed as a ",[272,518,519],{},"sales bot that helps close deals",". Based on the visitor's intent, it naturally guides the conversation toward a quote request.",[297,522,523,542,549,556],{},[300,524,525,526,529,530,533,534,537,538,541],{},"The suggested questions on the first screen are grouped by intent: ",[272,527,528],{},"exploratory"," (browsing) · ",[272,531,532],{},"verification"," (building trust) · ",[272,535,536],{},"fit"," (does it match my needs) · ",[272,539,540],{},"transactional"," (\"request a quote now\").",[300,543,544,545,548],{},"The chatbot ",[272,546,547],{},"asks follow-up questions to pin down the details"," it needs (quantity, destination country, etc.),",[300,550,551,552,555],{},"and when it's time to build a quote, it ",[272,553,554],{},"prompts for login and then prefills an RFQ draft"," to help with submission.",[300,557,558,559,562],{},"When product data is available, suggested questions are ",[272,560,561],{},"generated automatically",", so conversations can start even if the seller hasn't configured anything.",[268,564,565],{},"Thanks to this flow, a visitor can go from \"browsing → clearing up questions → requesting a quote\" all in a single chat window.",[336,567],{},[339,569,571,572],{"id":570},"_4-chatbot-knowledge-seller","4. Chatbot Knowledge (Seller) ",[344,573],{"id":574},"help-store-chatbot-knowledge",[268,576,577,578,581,582,586,587,286],{},"In ",[272,579,580],{},"Chatbot Knowledge"," (",[583,584,585],"code",{},"tflowx.com\u002Fapp\u002Fstorefront\u002Fknowledge","), you turn on the chatbot and configure its responses. It is organized into ",[272,588,589],{},"4 tabs",[591,592,594],"h3",{"id":593},"_41-settings-tab","4.1 Settings Tab",[297,596,597,603,612,618],{},[300,598,599,602],{},[272,600,601],{},"Chatbot enable toggle",": Turning it off removes the widget from your public storefront.",[300,604,605,608,609],{},[272,606,607],{},"Bot name"," · ",[272,610,611],{},"Opening greeting",[300,613,614,617],{},[272,615,616],{},"Response tone",": Default \u002F Formal \u002F Friendly \u002F Concise",[300,619,620,623,624,627],{},[272,621,622],{},"Suggested questions"," (up to 8): The chips shown on the widget's first screen. If you leave them unset, ",[272,625,626],{},"auto-generated questions"," from your product data are used, and you can see a preview of them here.",[288,629,630],{},[268,631,632,633,638,639,641,642],{},"🖼️ ",[272,634,635],{},[344,636,637],{},"Screen capture"," Chatbot Knowledge Management — Basic Settings tab (enable, bot name, tone, suggested questions)\n📍 ",[583,640,585],{}," · Save location ",[583,643,644],{},"images\u002Fstore\u002Fchatbot-knowledge-basic.png",[591,646,648],{"id":647},"_42-company-info-tab","4.2 Company Info Tab",[268,650,651,652,655,656,659],{},"In the ",[272,653,654],{},"Company Knowledge"," box, enter ",[272,657,658],{},"company and trade-related knowledge"," that isn't in your catalog as free text (up to 8,000 characters).",[297,661,662,665],{},[300,663,664],{},"Examples: payment terms, shipping and logistics policies, certifications held, quality assurance, return policy, and more",[300,666,667],{},"The chatbot answers company-related questions based on this content.",[591,669,671],{"id":670},"_43-response-rules-tab","4.3 Response Rules Tab",[297,673,674,680],{},[300,675,676,679],{},[272,677,678],{},"Response rules",": The tone, policies, and guiding principles the chatbot must follow",[300,681,682,685],{},[272,683,684],{},"Forbidden topics",": Specify topics you don't want the chatbot to answer (e.g. competitor comparisons, discount negotiation)",[591,687,689],{"id":688},"_44-faq-tab","4.4 FAQ Tab",[268,691,692],{},"Registering frequently asked questions and their answers greatly improves the chatbot's answer quality.",[297,694,695,702,716],{},[300,696,697,698,701],{},"Manage ",[272,699,700],{},"question · category · active toggle · edit\u002Fdelete"," in the table.",[300,703,704,705,710,711,286],{},"Register entries one at a time via the ",[272,706,707],{},[344,708,709],{},"Add FAQ"," modal, or all at once via ",[272,712,713],{},[344,714,715],{},"Upload Excel",[300,717,718,719],{},"Categories: ",[272,720,721],{},"Payment · Shipping · MOQ\u002FQuantity · Sample · Company · Other",[268,723,724],{},[272,725,726],{},"Bulk registration via Excel",[728,729,730,736,742],"ol",{},[300,731,732,735],{},[272,733,734],{},"Download the template"," (Question \u002F Answer \u002F Category columns)",[300,737,738,739],{},"Fill it in and ",[272,740,741],{},"upload",[300,743,651,744,747,748,751,752,755],{},[272,745,746],{},"preview modal",", check the valid\u002Finvalid entries and choose whether to ",[272,749,750],{},"add to the existing set"," or ",[272,753,754],{},"replace everything"," (up to 100 at a time)",[288,757,758],{},[268,759,632,760,764,765,641,767],{},[272,761,762],{},[344,763,637],{}," FAQ tab — Excel upload preview modal (valid\u002Finvalid + add\u002Freplace choice)\n📍 ",[583,766,585],{},[583,768,769],{},"images\u002Fstore\u002Fchatbot-faq-import.png",[336,771],{},[339,773,775,776],{"id":774},"_5-chatbot-conversations-seller","5. Chatbot Conversations (Seller) ",[344,777],{"id":778},"help-store-chatbot-chat-history",[268,780,577,781,581,784,787],{},[272,782,783],{},"Chatbot Conversations",[583,785,786],{},"tflowx.com\u002Fapp\u002Fstorefront\u002Fchats","), you review conversations between visitors and the chatbot.",[297,789,790,804,815],{},[300,791,792,793,796,797,800,801,286],{},"The top shows ",[272,794,795],{},"Total Conversations · Total Messages",", and you can filter by ",[272,798,799],{},"User Type"," (All \u002F Logged in \u002F Anonymous) and by ",[272,802,803],{},"From · To · Search messages",[300,805,806,807,810,811,814],{},"List: ",[272,808,809],{},"Started · Buyer"," (logged-in shows ID + masked email; guests show an anonymous number) ",[272,812,813],{},"· Last Message · Messages · Language · Status"," (Active \u002F Ended)",[300,816,817,818,821,822,825],{},"Detail: View the conversation as ",[272,819,820],{},"read-only bubbles"," (buyer on the right, chatbot on the left). The features the chatbot used are shown as badges (",[272,823,824],{},"Catalog search · Product detail · Company info · FAQ search · RFQ draft",").",[591,827,829],{"id":828},"register-directly-as-an-faq","Register Directly as an FAQ",[268,831,832,833,836,837,842,843,846],{},"While reviewing a conversation, if you spot a ",[272,834,835],{},"good question-and-answer pair",", hover over the buyer's question and click ",[272,838,839],{},[344,840,841],{},"Register as FAQ",". The FAQ save screen opens with that question and the ",[272,844,845],{},"following chatbot answer prefilled",", so you can turn real conversations directly into knowledge.",[288,848,849],{},[268,850,632,851,855,856,641,858],{},[272,852,853],{},[344,854,637],{}," Conversation detail — chat bubbles + used-feature badges + \"Register as FAQ\" button\n📍 ",[583,857,786],{},[583,859,860],{},"images\u002Fstore\u002Fchatbot-chat-detail.png",[288,862,863],{},[268,864,865,866,869,870,873,874],{},"🔒 Conversation logs can be viewed only by users with ",[272,867,868],{},"store manager"," permission, and a ",[272,871,872],{},"subscription (license) is also required",". Without one, a locked screen with a subscription prompt is shown. → ",[307,875,159],{"href":160},[336,877],{},[339,879,881],{"id":880},"troubleshooting-faq","💡 Troubleshooting (FAQ)",[268,883,884,887,888,891,892,894,895,898,899,286],{},[272,885,886],{},"Q. I don't see the chatbot widget on my public storefront."," ",[344,889],{"id":890},"help-store-chatbot-faq-widget-missing","\nA. The seller may have turned the chatbot off. In ",[307,893,580],{"href":319},", open the ",[272,896,897],{},"Settings"," tab and turn on the ",[272,900,901],{},"chatbot enable toggle",[268,903,904,907,908,910],{},[272,905,906],{},"Q. (Buyer) It says \"login required\" while I'm chatting.","\nA. Guests have a limit of 5 chats per day. Logging in gives you unlimited usage, and actions that lead to a quote—such as ",[272,909,492],{},"—also require login.",[268,912,913,916,917,919,920,923,924,927,928,930,931,934],{},[272,914,915],{},"Q. The chatbot is giving out wrong information about our company policy.","\nA. In ",[307,918,580],{"href":319},", enter the correct policy in the ",[272,921,922],{},"Company Info"," tab and register frequently asked questions in the ",[272,925,926],{},"FAQ"," tab. You can block sensitive topics with ",[272,929,684],{}," in the ",[272,932,933],{},"Response Rules"," tab.",[268,936,937,940,941,944],{},[272,938,939],{},"Q. I didn't create any suggested questions, but questions are showing in the widget.","\nA. If you leave suggested questions blank, they are ",[272,942,943],{},"auto-generated"," from your product data. If you have specific wording in mind, specify up to 8 yourself in the Settings tab.",[268,946,947,950],{},[272,948,949],{},"Q. The buyer's email is hidden in the conversations.","\nA. To protect personal information, emails are masked, and guest visitors are shown as an anonymous number.",[268,952,953,956,957,960,961,965],{},[272,954,955],{},"Q. Can I turn a real conversation into an FAQ?","\nA. Yes. In ",[307,958,783],{"href":959},"#help-store-chatbot-chat-history",", hover over a buyer's question and click ",[272,962,963],{},[344,964,841],{},"; the question and answer are saved to your FAQs prefilled.",{"title":967,"searchDepth":968,"depth":968,"links":969},"",3,[970,972,973,974,980,983],{"id":341,"depth":971,"text":342},2,{"id":418,"depth":971,"text":419},{"id":512,"depth":971,"text":513},{"id":570,"depth":971,"text":571,"children":975},[976,977,978,979],{"id":593,"depth":968,"text":594},{"id":647,"depth":968,"text":648},{"id":670,"depth":968,"text":671},{"id":688,"depth":968,"text":689},{"id":774,"depth":971,"text":775,"children":981},[982],{"id":828,"depth":968,"text":829},{"id":880,"depth":971,"text":881},"How to use the AI assistant widget on your public storefront, plus how sellers manage the chatbot's knowledge (basic settings, company info, response rules, FAQ) and review conversation logs","guide","store.tflowx.com","md",null,{},{"title":222},"store-chatbot",[993,994,995,996,997,998],"store-overview","store-buyer","store-seller","shop-seller-chats","shop-seller-chat-detail","shop-seller-chatbot-knowledge",{"title":222,"description":984},[207,1001,1002,926,1003,1004],"챗봇","AI 상담","지식 관리","구매 퍼널","SowonX7cu6inHadi3ziqCaim2SW5QaYPpHgKkw9rnWY",true,1788146824478]