T flow ("Company") values the privacy of users and corporate data and protects such information in compliance with applicable laws. This Privacy Policy applies to the AI powered trade document verification and automated shipping document creation and management services ("Service") provided by the Company.
Article 1Definition of Collected Information
The terms used in this Policy are defined as follows:
1) Personal Information: Personal Information
Information that can identify an individual, such as name and email
2) Corporate Information: Corporate Information
Business registration details, trade related information, and other identifiers of a legal entity
3) Document Data: Document Data
Trade documents uploaded by users, including Letters of Credit (L/C), contracts, invoices, packing lists, etc.
4) Usage Data: Usage Data
Service usage records, logs, access information, and similar data
Article 2Information Collected
The Company may collect the following information:
1) The Company may collect the following information:
- Name, email, password
- Company name, business registration information, job title
2) Payment Information
- Payment method details (credit card, payment account, etc.)
※ Actual payment information may be processed by a Payment Service Provider (PSP).
3) Documents and Data
- Uploaded documents such as L/Cs, contracts, and shipping documents
- Extracted data and analysis results derived from such documents
4) Usage Data
- Access logs, IP address, browser information
- Service usage patterns
Article 3Processing and Retention of Personal Information
The Company processes personal information within the scope of the stated purposes and retains it in accordance with the Personal Information Protection Act and related laws.
1) Personal Information Deleted Upon Account Withdrawal
- Items deleted: Name, email, mobile phone number
- Deletion timing: Immediately upon account withdrawal
2) Retention of Transaction Related Information
- Retained items: Transaction records
- Legal basis: Commercial Act, Act on Consumer Protection in Electronic Commerce
- Retention period:
| Item | Retention Period |
|---|
| Records of contracts or withdrawal of subscription | 5 years |
| Records of payment and supply of goods | 5 years |
| Records of consumer complaints or dispute resolution | 3 years |
3) Retention of System Access and Usage Records
- Retained items: Access and usage logs
- Retention period: 5 years
Article 4Purpose of Information Use
The Company uses collected information for the following purposes:
1) Service provision and feature operation
2) AI-based document analysis and automated document creation
3) Service improvement and feature enhancement
4) Customer support and inquiry handling
5) Security and prevention of fraudulent use
6) Record retention for dispute resolution
7) Marketing and Advertising Use
- Development and specialization of new services
- Service and advertisement delivery based on demographic characteristics
- Analysis of access frequency and service usage statistics
- Delivery of event and promotional information
(However, personal information is not provided to advertisers.)
Article 6Provision and Outsourcing of Information
The Company may provide or outsource information only in the following cases:
1) For Service Provision
- Payment Service Provider (PSP)
- Cloud service providers
- Email/SMS delivery services
2) External System Integration
- Korean Chamber of Commerce and Industry, Customs Service, shipping companies, forwarders, etc. for document issuance and submission purposes at user request
※ The Company does not sell or lease personal information.
Article 8User Rights
Users may exercise the following rights at any time:
- Request to view or modify personal information
- Request account deletion
- Request suspension of data processing
Article 9Security Measures
The Company applies reasonable security measures to protect personal information and document data.
However, due to the nature of the internet, complete security cannot be guaranteed.
Article 10International Data Transfer
T flow provides global services, and data may be stored or processed on servers located outside the user’s country.
The Company complies with applicable laws to ensure data protection.
Article 11Policy Changes
This Policy may be updated, and significant changes will be notified via email or in service announcements.
Article 12Contact Information