T flow Customer Support

Q1. What file formats can I upload?

T flow supports PDF, Excel (XLSX/XLS), JPG, PNG, and GIF files. PDF is the recommended format. The maximum file size for document uploads is 30MB. (Attachments in the AI chat are limited to 10MB for PDFs and 3MB for images.)

Q2. How accurate is the AI analysis?

T flow's AI model has been trained on actual trade transaction data and typically achieves over 95% accuracy. However, all results require expert review. We provide features allowing users to directly verify and modify results.

Q3. Where are documents stored?

All documents are stored on cloud servers with enterprise-grade encryption. We comply with Korean regulations and are managed at ISO 27001 certified facilities.

Q4. Can I work with team members on documents simultaneously?

Yes, T flow supports real-time collaboration. Team administrators can invite members and set role-based permissions. You can add comments to documents and track change history.

Q5. Can I integrate with existing ERP systems?

T flow supports integration with external systems through REST APIs and MCP. EDI integration is currently in preparation. For detailed technical specifications, please contact our technical support team.

Q6. What are the pricing options?

T flow is subscription-based, with 1,000,000 AI tokens included every day. If you need more on a busy day, you can top up additional tokens and keep working. Team plans and enterprise custom pricing are also available — see the pricing page or contact the sales team for details.

Q7. Can I download my documents?

You can download the original documents you uploaded from each project at any time. A bulk export of all account data is not offered at this time.

Q8. Do you have a mobile app?

There is no separate mobile app — T flow is built as a responsive web app, so most features work right in your mobile browser without installing anything.

Priority Support

Enterprise customers receive dedicated technical support and priority assistance. Guaranteed response and resolution times apply based on Service Level Agreement (SLA).

1) Onboarding Training

Customized onboarding programs for new users with step-by-step training from basic features to advanced usage.

2) Webinars & Workshops

Regular live webinars led by experts, industry-specific use cases, and advanced feature workshops.

3) Documentation & Guides

We provide over 500 helpful documents including detailed user manuals, API documentation, and integration guides.

4) Community Forum

An active community where T flow users share experiences and answer questions. Our expert team actively participates.

5) Certification Program

A T flow expert certification program to validate technical expertise and support career development.

Account Management

• Password changes and security settings
• Team member invitations and permission management
• Usage statistics and analytics
• Invoice and payment information management

Plan Changes & Upgrades

• Plan changes: Available anytime with prorated billing.
• Pause subscription: Available for up to 3 months.
• Cancel subscription: Available at any time regardless of contract period.

Security Vulnerability Reporting

If you discover a security vulnerability, please report it to security@tflow.io. Responsible disclosure is encouraged and compensated through our bug bounty program.

How to Submit Feedback

• Click the feedback button within the system
• Send an email to feedback@tflow.io
• Participate in community forums
• Participate in regular user surveys

Feature Request Process

All feature requests are prioritized through our user voting system. High-voted features are added to the development roadmap and tracked for implementation.

Headquarters

kablabs co.,ltd.
801, Seoul Fintech Lab 2, 78 Mapo-daero, Mapo-gu, Seoul 04168, Republic of Korea
+82-2-2038-3222
www.tflowx.com